We're in Your Slack
No ticket portals. No hold music. Just real conversations in the tool your dispatch team already lives in -- powered by Pylon.
Slack Connect
Your dedicated Slack channel, connected directly to our team via Pylon. Ask questions, flag issues, and get real-time responses in the tool your dispatchers already use.
Join Slack ChannelHelp Center
Browse our Pylon-powered help center for step-by-step guides, onboarding walkthroughs, and troubleshooting articles for every Foliox agent.
Visit Help CenterEmail Support
Prefer email? Reach us at support@foliox.ai and we'll loop you into the right thread. All emails are tracked through our support system.
Email UsWhy Slack?
We chose Slack-first support because it's how the best dispatch teams actually communicate.
< 2 hr avg response
Average first response time during business hours (Mon-Fri, CT).
Real-time collaboration
Share screenshots, BOLs, and dispatch context right in the Slack thread.
Powered by Pylon
Every conversation is tracked and managed through Pylon so nothing slips through the cracks.
Priority escalation
Dispatch+ tier customers receive priority routing and faster SLA-backed response times.
Powered by Pylon
Every support conversation is tracked, prioritized, and managed through Pylon. From first message to resolution, your issues receive full visibility and structured follow-up.
Frequently Asked Questions
Let's Talk
Whether you're exploring Foliox or need help with your dispatch operations, we're just a Slack message away.